Policies and FAQs
At GB Designs by NG, everything is made with care and creativity - whether it's a shirt, a balloon arch, a digitial design, or a custom decal. Please take a moment to review our shop's policies and FAQs before placing your order. These help keep things smooth, fair, and stress-from for both of us.
Policies
Custom Shirts
- Every custom piece is made just for you — full payment is required before we start creating.
- Processing time is typically 5–7 business days depending on design and order size.
- Because each shirt is personalized, all sales are final once your design is approved and printed.
- Please double-check spelling, sizing, and color choices — perfection starts in the details!
- Local pickup and shipping are available. Delivery fees may apply.
Balloon Artistry
- A non-refundable deposit secures your event date — we start planning your design right away.
- Final payment is due at least 72 hours before setup.
- Cancellations within 7 days of your event forfeit all payments made.
- Balloon creations do best indoors or shaded spaces; outdoor setups are weather-sensitive and not guaranteed to last.
- Once your setup is complete, GB Designs is not responsible for damage caused by weather, movement, or mishandling.
Digital Designs
- All digital orders must be paid in full before any work begins.
- Turnaround time is usually 2–5 business days, depending on design complexity.
- Digital files are non-refundable once sent.
- You’ll receive your final design via email or a downloadable link.
- All designs are for personal or business use only and may not be resold or shared.
Vinyl Stickers and Decals
- Full payment is required before your order goes into production.
- Typical turnaround time is 3–5 business days.
- Custom designs must be approved before cutting or printing.
- Since each decal is made to order, no refunds or exchanges are available after approval.
- For best results, apply decals to a clean, smooth surface — GB Designs isn’t responsible for issues during application.
FAQs
Custom Shirts
Q: Can I bring my own shirt to print on?
-To keep quality consistent, all shirts are provided by GB Designs.
Q: What kind of printing do you use?
-We use professional-grade HTV and DTF transfers for long-lasting, vibrant prints.
Q: Do you offer bulk or team orders?
-Yes! We love group projects — contact us for a custom quote on 10+ shirts.
Balloon Artistry
Q: How far in advance should I book?
-We recommend booking 2–4 weeks in advance to ensure your date and custom colors are available.
Q: Do you offer tear-down service?
-Yes — we can handle cleanup for an additional fee so you can focus on celebrating!
Q: Can you match my event colors or theme?
- Absolutely. Every setup is tailored to your vision — we’ll help bring your ideas to life, one balloon at a time.
Digital Designs
Q: Can you design something custom for my brand?
-Yes! From logos to Canva templates, we love helping brands look their best online.
Q: What if I need small changes after receiving my design?
-One round of minor edits is included — extra revisions can be added for a small fee.
Q: What file types will I receive?
- You’ll get your design as a PNG, JPG, SVG or PDF. Editable Canva links are provided for applicable templates
Vinyl Decals
Q: Are your decals waterproof?
-Yes! Our premium vinyl is durable and long-lasting — perfect for cups, cars, laptops, and more.
Q: Can I order custom sizes or shapes?
-Definitely. We size your design to fit your space perfectly — think of it as a “vinyl glow-up.”