Policies and FAQs

At GB Designs by NG, everything is made with care and creativity - whether it's a shirt, a balloon arch, a digitial design, or a custom decal. Please take a moment to review our shop's policies and FAQs before placing your order. These help keep things smooth, fair, and stress-from for both of us.

Policies

Custom Shirts

  • Every custom piece is made just for you — full payment is required before we start creating.
  • Processing time is typically 5–7 business days depending on design and order size.
  • Because each shirt is personalized, all sales are final once your design is approved and printed.
  • Please double-check spelling, sizing, and color choices — perfection starts in the details!
  • Local pickup and shipping are available. Delivery fees may apply.

Balloon Artistry

  • A non-refundable deposit secures your event date — we start planning your design right away.
  • Final payment is due at least 72 hours before setup.
  • Cancellations within 7 days of your event forfeit all payments made.
  • Balloon creations do best indoors or shaded spaces; outdoor setups are weather-sensitive and not guaranteed to last.
  • Once your setup is complete, GB Designs is not responsible for damage caused by weather, movement, or mishandling.

Digital Designs

  • All digital orders must be paid in full before any work begins.
  • Turnaround time is usually 2–5 business days, depending on design complexity.
  • Digital files are non-refundable once sent.
  • You’ll receive your final design via email or a downloadable link.
  • All designs are for personal or business use only and may not be resold or shared.

Vinyl Stickers and Decals

  • Full payment is required before your order goes into production.
  • Typical turnaround time is 3–5 business days.
  • Custom designs must be approved before cutting or printing.
  • Since each decal is made to order, no refunds or exchanges are available after approval.
  • For best results, apply decals to a clean, smooth surface — GB Designs isn’t responsible for issues during application.

FAQs

Custom Shirts

Q: Can I bring my own shirt to print on?

-To keep quality consistent, all shirts are provided by GB Designs.

Q: What kind of printing do you use?

-We use professional-grade HTV and DTF transfers for long-lasting, vibrant prints.

Q: Do you offer bulk or team orders?

-Yes! We love group projects — contact us for a custom quote on 10+ shirts.

Balloon Artistry

Q: How far in advance should I book?

-We recommend booking 2–4 weeks in advance to ensure your date and custom colors are available.

Q: Do you offer tear-down service?

-Yes — we can handle cleanup for an additional fee so you can focus on celebrating!

Q: Can you match my event colors or theme?

- Absolutely. Every setup is tailored to your vision — we’ll help bring your ideas to life, one balloon at a time.

Digital Designs

Q: Can you design something custom for my brand?

-Yes! From logos to Canva templates, we love helping brands look their best online.

Q: What if I need small changes after receiving my design?

-One round of minor edits is included — extra revisions can be added for a small fee.

Q: What file types will I receive?

- You’ll get your design as a PNG, JPG, SVG or PDF. Editable Canva links are provided for applicable templates

Vinyl Decals

Q: Are your decals waterproof?

-Yes! Our premium vinyl is durable and long-lasting — perfect for cups, cars, laptops, and more.

Q: Can I order custom sizes or shapes?

-Definitely. We size your design to fit your space perfectly — think of it as a “vinyl glow-up.”